Customer Support
Our dedicated support team is here to help you with any questions or issues you may have with your RE Energy products. Browse through our resources below or contact us directly for personalized assistance.
Documentation
Access user manuals, installation guides, and technical specifications for all our products.
Frequently Asked Questions
Find answers to common questions about our products, installation, and troubleshooting.
Contact Support
Get in touch with our support team for personalized assistance with your specific needs.
Frequently Asked Questions
How do I register my product warranty?
You can register your product warranty by visiting our warranty registration page and entering your product serial number along with your purchase information. Warranty registration must be completed within 30 days of installation.
What maintenance is required for my solar inverter?
RE Energy inverters require minimal maintenance. We recommend checking the display panel monthly for any error codes, ensuring ventilation areas are free from dust and debris, and having a professional inspection annually to ensure optimal performance.
How do I monitor my system's performance?
All RE Energy inverters come with our RE Connect monitoring platform. You can access your system's performance data through our web portal or mobile app. The platform provides real-time data, historical performance, and energy production analytics.
What should I do if my inverter displays an error code?
If your inverter displays an error code, first note down the specific code number. You can look up common error codes in your user manual or on our support website. If the issue persists, please contact our technical support team for assistance.
Are your products compatible with third-party batteries?
Many of our hybrid and off-grid inverters are compatible with select third-party battery systems. Please refer to the compatibility list in your product documentation or contact our support team to verify compatibility with your specific battery model.
Contact Support
Send Us a Message
Contact Information
Phone Support
+1 (555) 123-4567
Monday - Friday: 8am - 6pm EST
Email Support
support@re-energy.com
24/7 response within 24 hours
Headquarters
123 Energy Street
Solar City, SC 12345
United States
Technical Support Hours
| Monday - Friday: | 8:00 AM - 8:00 PM EST |
| Saturday: | 9:00 AM - 5:00 PM EST |
| Sunday: | Closed |